Ananda Nair has 40 years of experience in the engineering industry. For more than 15 years, his focus was on building after-sales functional groups, increasing sales volume and profit margins, and building customer loyalty.

During this time, he along with his team designed and developed various after-sales products for India and global markets including IoT. He enhanced the capabilities of sales, service and development teams that currently meet global customer needs.

Most companies have great potential to increase after-sales business. Customer service is highly profitable and at the same time offers high added value for customers. It helps to bind them to the company. By working closely with customers, companies can also benefit from their experiences and learn from feedback, which helps optimize offers and thus costs.

Ananda is an expert in Key Account Management. He has led teams, coached and taken customer relationships to new levels by winning their loyalty and increasing business volume.

He was in charge of product development, product maintenance and quality. In a short period of time, he improved product reliability, increased customer value and at the same time reduced manufacturing costs using agile methods and team involvement.